Responsible Gaming at cvi66 – Play Within Your Limits

cvi66's Responsible Gaming Commitment

At cvi66, we believe that gaming should be a fun and recreational activity — nothing more. We understand that, for a small number of players, gambling can stop being enjoyable and start causing real harm to their financial wellbeing, relationships, and mental health. That is why responsible gaming is not an afterthought at cvi66 — it is a core part of how we operate our platform for players across Bangladesh, from Dhaka to Chittagong, Sylhet to Khulna.

We have built a suite of practical tools directly into the cvi66 platform so that every player can manage their gaming activity in a way that suits their personal circumstances. These tools are available around the clock and can be activated at any time by contacting our support team. We also encourage every player to read this page carefully, take our self-assessment questions seriously, and reach out to us the moment they feel any concern about their gambling habits.

21+ Age Restriction — Strictly Enforced

cvi66 is an adult-only platform. Players must be 21 years of age or older to register an account, make a deposit, or play any game on the Platform. This is a firm, non-negotiable rule. We implement age verification checks at the point of registration and again during the KYC process before processing any withdrawal. Any account found to belong to a person under the age of 21 will be immediately suspended and any funds held in that account will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and you believe your child may have accessed the cvi66 Platform, please contact us immediately at [email protected]. We take all reports of underage access extremely seriously and will investigate and act on every report received. We also recommend the use of parental control software to prevent minors from accessing gambling websites.

Responsible Gaming Tools Available to Every Player

cvi66 provides the following responsible gaming tools to all registered players. To activate any of these tools, contact our support team at [email protected] and we will action your request within 24 hours.

Setting and Managing Your Deposit Limits

Deposit limits are one of the most effective tools for keeping your gaming activity within a budget you are comfortable with. On cvi66, you can request a deposit limit at any of the following intervals. All limits are applied immediately upon request and confirmed by our support team.

• Daily deposit limit: restricts the total amount you can deposit via bKash, Nagad, Rocket, Upay, or any other payment method within a single 24-hour calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: restricts total deposits across a rolling 7-day window, ideal for players who prefer to plan their entertainment budget on a weekly basis.
• Monthly deposit limit: restricts total deposits across a rolling 30-day window. Decreases to a lower limit are applied immediately; increases to a higher limit take 7 days to take effect to give you time to reconsider.
• To set, adjust, or remove a deposit limit, contact support at [email protected] with the subject line "Deposit Limit Request" and state the limit type (daily/weekly/monthly) and the amount in BDT you wish to apply.

Time-Out and Self-Exclusion Options

Sometimes a player needs a break — not because they have a serious problem, but simply because life gets busy or they want to reassess their relationship with gaming. cvi66's time-out feature lets you pause all gaming activity on your account for a defined period without permanently closing your account.

For players who feel that gambling has become or is becoming a serious problem in their life, self-exclusion is the appropriate step. A self-exclusion closes your cvi66 account and prevents you from opening a new one during the exclusion period. We take all self-exclusion requests with the utmost seriousness and process them as our highest-priority support request.

• Time-out periods available: 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, your account remains open but no deposits, bets, or game sessions are permitted.
• Self-exclusion periods available: 3 months, 6 months, 1 year, or permanent. During self-exclusion, your account is fully closed and any remaining balance will be refunded to your verified payment method.
• To request a time-out or self-exclusion, email [email protected] with the subject line "Time-Out Request" or "Self-Exclusion Request". Your request will be actioned within 24 hours. During a self-exclusion, do not attempt to create a new account — doing so is a violation of our Terms and Conditions.

Signs That Gambling May Be Becoming a Problem

Problem gambling can affect anyone, regardless of age, income, or background. The following warning signs may indicate that gambling is no longer a healthy recreational activity and that you may benefit from speaking to someone or activating one of cvi66's responsible gaming tools.

• You are spending more money on gambling than you originally planned or can comfortably afford, and you find it difficult to stick to your intended budget.
• You are borrowing money, taking advances, or selling personal belongings in order to fund your gambling activity.
• Gambling is causing arguments or tension with family members, friends, or colleagues, and you find yourself hiding or lying about how much time or money you spend on gaming.
• You are using gambling as a way to escape stress, anxiety, depression, or other negative emotions, and you feel worse — not better — after a gaming session.
• You are chasing losses — continuing to gamble in order to win back money you have already lost — and finding that this behaviour leads to even larger losses.
• Gaming is interfering with your work, studies, family obligations, or other important areas of your life, or you are neglecting basic needs such as sleep, food, or social interaction because of gambling.

Quick Self-Assessment Questions

If you can honestly answer "yes" to two or more of the questions below, we strongly encourage you to contact our support team and consider activating a deposit limit, time-out, or self-exclusion.

If any of these questions resonated with you, please do not hesitate to reach out. Our support team is available 24/7 and will handle your inquiry with complete confidentiality and without judgement. Seeking help early is always the right decision.

Tips for Keeping Your Gaming Healthy and Enjoyable

Even if you do not currently have a problem with gambling, following these simple guidelines will help ensure that cvi66 stays a positive and enjoyable part of your entertainment — and nothing more.

• Set a strict budget before you play and treat it as your entertainment spend — not as an investment or a way to make money. Never gamble with money that you cannot afford to lose, including rent, food, or bill payments.
• Always gamble for fun, not to chase losses. If you have lost your session budget, accept it as the cost of entertainment and log out. Chasing losses almost always leads to larger losses and increased stress.
• Take regular breaks during your gaming session. Step away from the screen every 30-45 minutes, drink water, and do something else. Gaming should complement your day, not dominate it.
• Do not gamble when you are emotionally vulnerable — when you are stressed, upset, tired, or have been drinking. Decisions made in these states are rarely in your best interest and often result in unplanned spending.
• Keep gaming in perspective. cvi66 offers cricket betting, slots, live casino, and many other games for entertainment. Approach each session with a clear head, a fixed budget, and a set end time — and stick to all three.
• Talk openly to someone you trust about your gaming habits. Keeping it secret is often one of the first warning signs that gaming has moved from a hobby into something more concerning. Honest conversations with family or friends can make a real difference.

Contact cvi66 Support — We Are Here to Help

If you are concerned about your own gambling or the gambling of someone close to you, please reach out to our support team without delay. Every inquiry is treated with complete confidentiality. Our team will listen without judgement, explain the responsible gaming tools available to you, and action any request — including self-exclusion — immediately. You do not have to manage this alone.