cvi66 Privacy Policy – Your Data, Protected

This Privacy Policy ("Policy") describes how cvi66 ("we", "us", or "our") collects, uses, discloses, and safeguards personal information provided by users ("you", "Player", or "User") when accessing or using the cvi66 website and related services available at https://cvi66.app. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

cvi66 is designed specifically for the Bangladesh market. We recognise that our players trust us with sensitive financial and personal information, and we take that responsibility seriously. This Policy is written in plain language so that every player — regardless of technical background — can understand exactly how their data is handled.

Six Ways We Protect Your Privacy

Information We Collect

cvi66 collects personal information that is necessary to provide you with a safe, compliant, and functional online gaming experience. The categories of information we collect include the following.

• Identity information: full name, date of birth, and government-issued identification details provided during account registration or KYC verification.
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: payment method identifiers (such as bKash wallet numbers or Nagad account references), transaction histories, deposit and withdrawal records. We do not store full card numbers or banking credentials.
• Technical and device information: IP address, device type, operating system, browser type, session duration, pages visited, and game activity logs. This data is collected automatically when you use the Platform.
• Communications data: records of messages sent to our support team, feedback submitted through the Platform, and responses received from cvi66. These records may be retained for quality assurance and compliance purposes.

How We Use Your Information

The personal information we collect is used exclusively for the purposes described below. cvi66 does not use your data for purposes beyond those listed without obtaining your additional consent first.

• To create, verify, and manage your cvi66 player account, including KYC identity verification as required for financial compliance.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other approved payment channels, and to maintain accurate financial records.
• To detect, investigate, and prevent fraudulent activity, money laundering, underage access, and any other prohibited conduct under our Terms and Conditions.
• To personalise your gaming experience on the cvi66 Platform, including presenting relevant promotions, bonuses, and game recommendations based on your activity history.
• To comply with applicable laws, regulatory requirements, court orders, and directions from competent governmental or regulatory authorities in Bangladesh or elsewhere.

Cookies and Tracking Technologies

cvi66 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. Cookies are small text files stored on your device that help us recognise returning players, maintain session integrity, and analyse aggregate usage patterns. We do not use cookies to identify you personally for marketing purposes without your consent.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please be aware that disabling cookies may affect the functionality of some features on the cvi66 Platform, including the ability to remain logged in between sessions. Session cookies are deleted automatically when you close your browser; persistent cookies remain on your device until their expiry date or until you delete them manually.

Data Sharing and Disclosure

cvi66 does not sell, rent, or trade your personal information to third parties. We may share your data only in the limited circumstances described below.

• Service providers and technology partners who assist cvi66 in delivering the Platform — such as payment processors (bKash, Nagad), game content providers (Pragmatic Play, Evolution Gaming), fraud detection systems, and server infrastructure providers. These parties are contractually bound to handle your data securely and only for the purpose of delivering the services they provide to cvi66.
• Law enforcement agencies, regulatory bodies, or government authorities in Bangladesh or any other relevant jurisdiction, where disclosure is required by law, court order, or regulatory directive.
• A successor entity in the event of a merger, acquisition, or sale of substantially all of cvi66's assets, provided that the successor entity agrees to uphold the same data protection standards set out in this Policy.

Data Retention

cvi66 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. For active player accounts, personal data is retained for the duration of the account relationship. Following account closure, cvi66 will retain certain data — including transaction records, KYC documents, and communications logs — for a minimum of five (5) years, or such longer period as may be required by applicable law.

Where personal data is no longer required for any lawful purpose, cvi66 will securely delete or anonymise it so that it can no longer be linked to any identifiable individual.

Security Measures

cvi66 implements a range of technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, restricted access controls ensuring that personal data is accessible only to authorised employees who require it for their job function, and continuous monitoring of our systems for suspicious activity, intrusion attempts, and data breaches.

While cvi66 takes all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach affecting your personal information, cvi66 will notify affected players as required by applicable law and will take immediate steps to contain and remediate the breach.

Your Privacy Rights

As a player on the cvi66 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. cvi66 will respond to all valid data rights requests within thirty (30) days of receipt.

• Right of access: you may request a copy of all personal data that cvi66 holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification: if you believe that any personal data cvi66 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: subject to our legal retention obligations, you may request that your personal data be permanently deleted. cvi66 will action erasure requests where no lawful basis exists for continued data retention.
• Right to restrict processing: you may request that cvi66 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its use for a particular purpose.

Children and Minors

The cvi66 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If cvi66 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].

Third-Party Links and Services

The cvi66 Platform may reference or interact with third-party services, including payment providers such as bKash and Nagad, and game content providers such as Pragmatic Play and Evolution Gaming. While these third parties are selected with care, cvi66 is not responsible for the privacy practices or content of any third-party service. Each third-party provider operates under its own privacy policy, and we encourage you to review those policies before submitting personal information directly to those services.

Changes to This Privacy Policy

cvi66 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the effective date at the top of this page and, where reasonably practicable, notify registered players via the contact details held on their account. Your continued use of the Platform following the publication of any revised Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cvi66 handles your personal data, please contact our dedicated support team. Our support email is [email protected] and we are available 24/7. Please note that the email address above is provided as plain text only and is not a clickable link. Do not send passwords, payment credentials, or other sensitive security information via email.